CHARACTERISTICS OF ENTREPRENEURSHIP
25 Common Characteristics of
Successful EntrepreneursRegardless of your definition of
success, there are, oddly enough, a great number of common characteristics that
are shared by successful businesspeople. You can place a check beside each
characteristic that you feel that you possess. This way, you can see how you
stack up. Even if you don't have all of these characteristics, don't fret. Most
can be learned with practice and by developing a winning attitude, especially
if you set goals and apply yourself, through strategic planning, to reach those
goals in incremental and measurable stages.
The Home Business MustsLike any activity you pursue, there
are certain musts that are required to be successful in a chosen activity. To
legally operate a vehicle on public roadways, one must have a driver's license;
to excel in sports, one must train and practice; to retire comfortably, one
must become an informed investor and actively invest for retirement. If your
goal is success in business, then the formula is no different. There are
certain musts that have to be fully developed, implemented and managed for your
business to succeed. There are many business musts, but this article contains I
believe to be some of the more important musts that are required to start,
operate and grow a profitable home business.
1. Do what you enjoy.What you get out of your business in
the form of personal satisfaction, financial gain, stability and enjoyment will
be the sum of what you put into your business. So if you don't enjoy what you're
doing, in all likelihood it's safe to assume that will be reflected in the
success of your business--or subsequent lack of success. In fact, if you don't
enjoy what you're doing, chances are you won't succeed.
2. Take what you do seriously.You cannot expect to be effective and
successful in business unless you truly believe in your business and in the
goods and services that you sell. Far too many home business owners fail to
take their own businesses seriously enough, getting easily sidetracked and not
staying motivated and keeping their noses to the grindstone. They also fall
prey to naysayers who don't take them seriously because they don't work from an
office building, office park, storefront, or factory. Little do these skeptics,
who rain on the home business owner's parade, know is that the number of people
working from home, and making very good annual incomes, has grown by leaps and
bounds in recent years.
3. Plan everything.Planning every aspect of your home
business is not only a must, but also builds habits that every home business
owner should develop, implement, and maintain. The act of business planning is
so important because it requires you to analyze each business situation,
research and compile data, and make conclusions based mainly on the facts as
revealed through the research. A business plan also
serves a second function, which is having your goals and how you will achieve
them, on paper. You can use the plan that you create both as map to take you
from point A to Z and as a yardstick to measure the success of each individual
plan or segment within the plan.
4. Manage money wisely.The lifeblood of any business
enterprise is cash flow. You need it to buy inventory, pay for services,
promote and market your business, repair and replace tools and equipment, and
pay yourself so that you can continue to work. Therefore, all home business
owners must become wise money managers to ensure that the cash keeps flowing
and the bills get paid. There are two aspects to wise money management.
- The
money you receive from clients in exchange for your goods and services you
provide (income)
- The
money you spend on inventory, supplies, wages and other items required to
keep your business operating. (expenses)
5. Ask for the sale.A home business entrepreneur must
always remember that marketing, advertising, or promotional activities are
completely worthless, regardless of how clever, expensive, or perfectly
targeted they are, unless one simple thing is accomplished--ask for the sale.
This is not to say that being a great salesperson, advertising copywriting whiz
or a public relations specialist isn't a tremendous asset to your business.
However, all of these skills will be for naught if you do not actively ask
people to buy what you are selling.
6. Remember it's all about the
customer.Your home business is not about the
products or services that you sell. Your home business is not about the prices
that you charge for your goods and services. Your home business is not about
your competition and how to beat them. Your business is all about your
customers, or clients, period. After all, your customers are the people that
will ultimately decide if your business goes boom or bust. Everything you do in
business must be customer focused, including your policies, warranties, payment
options, operating hours, presentations, advertising and promotional campaigns
and website. In addition, you must know who your customers are inside out and
upside down.
7. Become a shameless self-promoter
(without becoming obnoxious).One of the greatest myths about
personal or business success is that eventually your business, personal abilities,
products or services will get discovered and be embraced by the masses that
will beat a path to your door to buy what you are selling. But how can this
happen if no one knows who you are, what you sell and why they should be
buying?Self-promotion is one of the most
beneficial, yet most underutilized, marketing tools that the majority of home
business owners have at their immediate disposal.
8. Project a positive business image.You have but a passing moment to make
a positive and memorable impression on people with whom you intend to do
business. Home business owners must go out of their way and make a conscious
effort to always project the most professional business image possible. The
majority of home business owners do not have the advantage of elaborate offices
or elegant storefronts and showrooms to wow prospects and impress customers.
Instead, they must rely on imagination, creativity and attention to the
smallest detail when creating and maintaining a professional image for their
home business.
9. Get to know your customers.One of the biggest features and often
the most significant competitive edge the home based entrepreneur has over the
larger competitors is the he can offer personalized attention. Call it
high-tech backlash if you will, but customers are sick and tired of hearing
that their information is somewhere in the computer and must be retrieved, or
told to push a dozen digits to finally get to the right department only to end
up with voice mail--from which they never receive a return phone call.The home business owner can actually
answer phone calls, get to know customers, provide personal attention and win
over repeat business by doing so. It's a researched fact that most business (80
percent) will come from repeat customers rather than new customers. Therefore,
along with trying to draw newcomers, the more you can do to woo your regular
customers, the better off you will be in the long run and personalized
attention is very much appreciated and remembered in the modern high tech world.
10. Level the playing field with
technology.You should avoid getting overly caught
up in the high-tech world, but you should also know how to take advantage of
using it. One of the most amazing aspects of the internet is that a one or two
person business operating from a basement can have a superior website to a $50
million company, and nobody knows the difference. Make sure you're keeping up
with the high-tech world as it suits your needs.. The best technology is that
which helps you, not that which impresses your neighbors.
11. Build a top-notch business team.No one person can build a successful
business alone. It's a task that requires a team that is as committed as you to
the business and its success. Your business team may include family members,
friends, suppliers, business alliances, employees, sub-contractors, industry
and business associations, local government and the community. Of course the
most important team members will be your customers or clients. Any or all may
have a say in how your business will function and a stake in your business
future.
12. Become known as an expert.When you have a problem that needs to
be solved, do you seek just anyone's advice or do you seek an expert in the
field to help solve your particular problem? Obviously, you want the most
accurate information and assistance that you can get. You naturally seek an
expert to help solve your problem. You call a plumber when the hot water tank
leaks, a real estate agent when it's time to sell your home or a dentist when
you have a toothache. Therefore, it only stands to reason that the more you
become known for your expertise in your business, the more people will seek you
out to tap into your expertise, creating more selling and referral
opportunities. In effect, becoming known as an expert is another style of
prospecting for new business, just in reverse. Instead of finding new and
qualified people to sell to, these people seek you out for your expertise.
13. Create a competitive advantage.A home business must have a clearly
defined unique selling proposition. This is nothing more than a fancy way of
asking the vital question, "Why will people choose to do business with you
or purchase your product or service instead of doing business with a competitor
and buying his product or service?" In other words, what one aspect or
combination of aspects is going to separate your business from your
competition? Will it be better service, a longer warranty, better selection,
longer business hours, more flexible payment options, lowest price,
personalized service, better customer service, better return and exchange
policies or a combination of several of these?
14. Invest in yourself.Top entrepreneurs buy and read
business and marketing books,
magazines, reports, journals, newsletters, websites and industry publications,
knowing that these resources will improve their understanding of business and
marketing functions and skills. They join business associations and clubs, and
they network with other skilled business people to learn their secrets of
success and help define their own goals and objectives. Top entrepreneurs
attend business and marketing seminars, workshops and training courses, even if
they have already mastered the subject matter of the event. They do this
because they know that education is an ongoing process. There are usually ways
to do things better, in less time, with less effort. In short, top
entrepreneurs never stop investing in the most powerful, effective and best
business and marketing tool at their immediate disposal--themselves.
15. Be accessible.We're living in a time when we all
expect our fast food lunch at the drive-thru window to be ready in mere
minutes, our dry cleaning to be ready for pick-up on the same day, our money to
be available at the cash machine and our pizza delivered in 30 minutes or it's
free. You see the pattern developing--you must make it as easy as you can for
people to do business with you, regardless of the home business you operate.You must remain cognizant of the fact
that few people will work hard, go out of their way, or be inconvenienced just
for the privilege of giving you their hard-earned money. The shoe is always on
the other foot. Making it easy for people to do business with you means that
you must be accessible and knowledgeable about your products and services. You
must be able to provide customers with what they want, when they want it.
16. Build a rock-solid reputation.A good reputation is
unquestionably one of the home business owner's most tangible and marketable
assets. You can't simply buy a good reputation; it's something that you earn by
honoring your promises. If you promise to have the merchandise in the
customer's hands by Wednesday, you have no excuse not to have it there. If you
offer to repair something, you need to make good on your offer. Consistency in
what you offer is the other key factor. If you cannot come through with the
same level of service (and products) for clients on a regular basis, they have
no reason to trust you . . . and without trust, you won't have a good
reputation.
17. Sell benefits.Pushing product features is for
inexperienced or wannabe entrepreneurs. Selling the benefits associated with
owning and using the products and services you carry is what sales
professionals worldwide focus on to create buying excitement and to sell, sell
more, and sell more frequently to their customers. Your advertising, sales
presentations, printed marketing materials, product packaging, website,
newsletters, trade show exhibit and signage are vital. Every time and every
medium used to communicate with your target audience must always be selling the
benefits associated with owning your product or using your service.
18. Get involved.Always go out of your way to get
involved in the community that supports your business. You can do this in many
ways, such as pitching in to help local charities or the food bank, becoming
involved in organizing community events, and getting involved in local
politics. You can join associations and clubs that concentrate on programs and
policies designed to improve the local community. It's a fact that people like
to do business with people they know, like and respect, and with people who do
things to help them as members of the community.
19. Grab attention.Small-business owners cannot waste
time, money and energy on promotional activities aimed at building awareness
solely through long-term, repeated exposure. If you do, chances are you will go
broke long before this goal is accomplished. Instead, every promotional
activity you engage in, must put money back in your pocket so that you can
continue to grab more attention and grow your business.
20. Master the art of negotiations.The ability to negotiate effectively is
unquestionably a skill that every home business owner must make every effort to
master. It's perhaps second in importance only to asking for the sale in terms
of home business musts. In business, negotiation skills are used daily. Always
remember that mastering the art of negotiation means that your skills are so
finely tuned that you can always orchestrate a win-win situation. These win-win
arrangements mean that everyone involved feels they have won, which is really
the basis for building long-term and profitable business relationships.
21. Design Your workspace for success.Carefully plan and design your home
office workspace to ensure maximum personal performance and productivity and,
if necessary, to project professionalism for visiting clients. If at all
possible, resist the temptation to turn a corner of the living room or your
bedroom into your office. Ideally, you'll want a separate room with a door that
closes to keep business activities in and family members out, at least during
prime business and revenue generating hours of the day. A den, spare bedroom,
basement or converted garage are all ideal candidates for your new home office.
If this is not possible, you'll have to find a means of converting a room with
a partition or simply find hours to do the bulk of your work when nobody else
is home.
22. Get and stay organized.The key to staying organized is not
about which type of file you have or whether you keep a stack or two of papers
on your desk, but it's about managing your business. It's about having systems
in place to do things. Therefore, you wan to establish a routine by which you
can accomplish as much as possible in a given workday, whether that's three
hours for a part-time business or seven or nine hours as a full-timer. In fact,
you should develop systems and routines for just about every single business
activity. Small things such as creating a to-do list at the end of each
business day, or for the week, will help keep you on top of important tasks to
tackle. Creating a single calendar to work from, not multiple sets for
individual tasks or jobs, will also ensure that jobs are completed on schedule
and appointments kept. Incorporating family and personal activities into your
work calendar is also critical so that you work and plan from a single
calendar.
23. Take time off.The temptation to work around the
clock is very real for some home business owners. After all, you don't have a
manager telling you it's time to go home because they can't afford the overtime
pay. Every person working from home must take time to establish a regular work
schedule that includes time to stretch your legs and take lunch breaks, plus
some days off and scheduled vacations. Create the schedule as soon as you have
made the commitment to start a home business. Of course, your schedule will
have to be flexible. You should, therefore, not fill every possible hour in the
day. Give yourself a backup hour or two. All work and no play makes you burn
out very fast and grumpy customer service is not what people want.
24. Limit the number of hats you wear.It's difficult for most business
owners not to take a hands-on approach. They try to do as much as possible and
tackle as many tasks as possible in their business. The ability to multitask,
in fact, is a common trait shared by successful entrepreneurs. However, once in
a while you have to stand back and look beyond today to determine what's in the
best interest of your business and yourself over the long run. Most highly
successful entrepreneurs will tell you that from the time they started out,
they knew what they were good at and what tasks to delegate to others.
25. Follow-up constantly.Constant contact, follow-up, and
follow-through with customers, prospects, and business alliances should be the
mantra of every home business owner, new or established. Constant and
consistent follow-up enables you to turn prospects into customers, increase the
value of each sale and buying frequency from existing customers, and build
stronger business relationships with suppliers and your core business team.
Follow-up is especially important with your existing customer base, as the real
work begins after the sale. It's easy to sell one product or service, but it
takes work to retain customers and keep them coming back.
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